Free Shipping for Orders Over 160USD| Import Duties on Us
Please note that orders placed from 6/5/2023 11:00am - 6/8/2023 23:59 JST will be shipped after 6/9/2023 due to employee training. We apologize for any inconveniences caused.
While we strive to ship out every order in 2-3 business days, please note there may be minor delays.
We use world-class courier companies like FedEx and DHL to ship products.
Our customers typically receive their orders within 5-7 business days of shipping. For more detailed estimated shipping days, please refer to the table below.
|Area/Region||Estimated Shipping Days|
|Most East Asian countries and North America||4-5 days|
|Rest of World||5-6 days|
*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.
For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at firstname.lastname@example.org. You can also chat with us live or leave us your email and a message in the chat button found at the bottom left-hand side of the page.
Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request for additional information or fees. We will do our best to assist you with any customs issues. Just reach out to us! For more information please refer to our Terms and Conditions.
We regret to inform our customers that D&DEPARTMENT is unable to ship to the locations below at this time.
- North Korea
- Sudan/South Sudan