Country Free Shipping Treshold Shipping Cost
Other Locations USD160 USD30
Australia AUD200 AUD40
Austria EUR145 EUR25
Belgium EUR145 EUR25
Canada CAD200 CAD35
China CNY1,000 CNY190
Czech Republic CZK3,500 CZK650
Denmark DKK1,000 DKK200
Finland EUR145 EUR25
France EUR145 EUR25
Germany EUR145 EUR25
Greece EUR145 EUR25
Hong Kong HKD1,200 HKD230
India INR12,000 INR2,200
Indonesia IDR2,300,000 IDR430,000
Ireland EUR145 EUR25
Korea KRW190,000 KRW36,000
Malaysia MYR650 MYR120
New Zealand NZD230 NZD40
Netherlands EUR145 EUR25
Norway NOK1,400 MOK250
Philippines PHP8,000 PHP1,500
Portugal EUR145 EUR25
Singapore SGD200 SGD40
Spain EUR145 EUR25
Sweden SEK1,500 SEK280
Switzerland CHF150 CHF25
Taiwan TWD4500 TWD850
Thailand THB5,300 THB1,000
United Kingdom GBP120 GBP20
United States USD160 USD30
Vietnam VND3,600,000 VND680,000

*Free shipping is only available when the total purchase amount after discount by any coupon used meets the required amount.

We use world-class courier companies like FedEx and DHL to ship products.
Unfortunately, we cannot deliver orders to PO boxes and military addresses.

Our customers typically receive their orders within 5-7 business days of shipping. For more detailed estimated shipping days, please refer to the table below.

Area/Region Estimated Shipping Days
Most East Asian countries and North America 4-5 days 
Rest of World 5-6 days

*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
You will receive a tracking number in the confirmation email sent at shipment.

We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at You can also chat with us live or leave us your email and a message in the chat button found at the bottom right-hand side of the page.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request for additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms and Conditions.


In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.

In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.

For more inquiries about KYC, please refer to this link:



We regret to inform our customers that D&DEPARTMENT is unable to ship to the locations below at this time.

  • Afghanistan
  • Belarus
  • Congo
  • Crimea
  • Cuba
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • Libya
  • Moldova
  • North Korea
  • Russia
  • Somalia
  • Sudan/South Sudan
  • Syria
  • Tajikistan
  • Ukraine 
  • Yemen
  • Zimbabwe